Legal
Refund Policy
Clear, fair rules for cancellations and refunds on every service we offer.
Effective date: October 1, 2026
Summary
| Service | Refund eligibility |
|---|---|
| Website build deposit (50%) | Non-refundable once work begins |
| Website build final payment | Non-refundable after launch or file delivery |
| Logo creation | Full refund before first concepts; none after |
| Software & app milestones | Non-refundable once the milestone’s work begins |
| Monthly care plans | No refunds for partial months; cancel with 30 days’ notice |
| Annual care plans | Full refund within 14 days if no work performed |
| 3-Year Upgrade Plan | Non-refundable; can be credited toward a build within 12 months |
| Plugins, licences, domains, hosting | Subject to the provider’s policy |
Website builds
Website builds (Standard, Advanced, Online Shopping Cart, eCommerce Website, One-Page Website and Website Remodel, WordPress or custom-coded) reserve dedicated design and development time.
- If you cancel before any work has started (before the discovery call or design kickoff), we will refund your deposit minus a 10% administrative fee.
- Once work has started, the 50% deposit is non-refundable.
- If you cancel after design approval but before launch, the amount already paid is kept. If completed work is worth more than the amount paid, the difference is invoiced.
- After launch or delivery of files, payments are non-refundable. Defects are handled under our 30-day launch warranty instead.
- If we cannot deliver the agreed scope because of our own failure, we will refund the amount paid for the undelivered portion.
Logo creation
Basic and 3D logos are refundable in full if cancelled before the first concepts are delivered. Once concepts are delivered, logo fees are non-refundable. Revisions are included as described in your order.
Software & apps
Software and app projects are billed by milestone. Payments for milestones that are in progress or completed are non-refundable. Payments for milestones that have not started are refunded if the project is cancelled.
Care plans & recurring services
- Monthly plans (including care plans and monthly SEO) can be cancelled with 30 days’ written notice. We don’t refund partial months or unused included hours.
- Annual plans can be refunded in full within 14 days of purchase if no work has been performed. After 14 days, annual plans are non-refundable but can be cancelled so they don’t renew.
- Paid add-ons already delivered (for example, the Yoast SEO plugin setup, additional products or landing pages) are non-refundable.
3-Year Website Upgrade Plan
Upgrade Plan payments are prepayments toward a future website and are non-refundable. If you cancel, the total you have paid can be applied as a credit toward any eBurst website build started within 12 months of cancellation.
Third-party costs
Costs paid to third parties for your project — premium plugins, themes, stock media, domain registrations, hosting, app-store developer accounts, and payment-processor fees — are not refundable by eBurst. They follow the refund policy of the provider.
How to request a refund
Email support@eburstwebsite.com with your name, invoice number and the reason for your request. We respond within 3 business days. Approved refunds are issued to the original payment method within 10 business days.
Chargebacks
Please contact us before disputing a charge with your bank — most issues are resolved quickly. Chargebacks filed for services that were delivered as agreed will be contested with documentation, and services may be paused while the dispute is open.
Contact
eBurst Services Inc (d/b/a eBurst Website), 1860 SW Fountainview Blvd, Ste #1045, Port St. Lucie, FL 34986 · (772) 356-1970 · support@eburstwebsite.com